Effective Date: 5/13/2025
Thank you for supporting FreeAlekai! Every order means the world to us. Here’s how we handle shipping, returns, and more.
📬 Shipping
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Orders are processed and shipped within 3–7 business days.
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We currently ship within the U.S. only.
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We use USPS for all shipping.
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While many USPS shipments include tracking, we cannot guarantee tracking will be available or updated in real-time for all orders.
⏳ Delivery Times
Typical delivery ranges from 3–14 business days after shipment depending on location. Please note that delays may occur, especially during peak seasons or due to weather or postal service disruptions.
❌ Returns & Exchanges
We do not accept returns or exchanges unless the item arrives damaged or incorrect. All sales are final.
🛠 Damaged or Incorrect Orders
If your order arrives damaged or is not what you ordered, please contact us within 7 days of delivery at [email protected] and include:
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Your order number
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A clear photo of the item and packaging
We’ll work with you to replace or refund the affected item(s).